1. General Information
We strive to provide a seamless shopping experience for our customers. Please review our shipping and delivery policy to understand how we handle orders, shipping, and delivery timelines.
2. Processing Time
- All orders are processed within 4 business days (excluding weekends and holidays).
- If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.
3. Shipping Rates and Methods
- Shipping costs are calculated at checkout based on your location and the shipping method selected.
- We offer the following shipping options:
- Standard Shipping: [X] business days
- Expedited Shipping: [X] business days
- Free Shipping: Available for orders over [X amount].
4. Delivery Timeframes
- Estimated delivery times depend on your location and the shipping method chosen.
- Please note that delivery times are estimates and may vary due to carrier delays or other factors beyond our control.
5. International Shipping
- We currently [do/do not] offer international shipping.
- For international orders, additional customs fees, duties, or taxes may apply. These charges are the responsibility of the customer.
6. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
7. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at [email protected] within 3 days of delivery. We will work with the carrier to resolve the issue.
8. Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return Policy link].
9. Contact Us
If you have any questions or concerns about your order, please reach out to us at [email protected]. We’re here to help!